
Shipping Policy
Effective Date: January 13, 2025
Introduction
Welcome to Livin Shop! We are dedicated to providing a hassle-free shopping experience, ensuring fast, secure, and reliable delivery of your orders. This Shipping Policy outlines the steps we take to process your orders, the shipping methods we offer, and how we handle shipping-related matters. Please read the policy carefully for full details.
Order Processing Time
After you place your order, we begin processing it as quickly as possible. Our usual processing time is 1-2 business days. Orders received after 3:00 PM (local time), during weekends, or on public holidays will be processed on the next business day.
During peak periods, such as sales or the holiday season, processing times may be slightly longer. If your order is delayed for any reason, you will be notified via email with an updated estimated shipping date.
Shipping Methods and Carriers
We offer several shipping options to meet your needs. During checkout, you can select from the available shipping methods. We work with trusted carriers like United States Postal Service (USPS) and FedEx to ensure reliable and timely delivery.
The available shipping methods include:
- Standard Shipping: This method usually delivers within 5-7 business days and is the most affordable option.
- Expedited Shipping: For faster delivery, we offer expedited shipping, which typically delivers within 2-3 business days.
- Overnight Shipping: For urgent orders, we offer overnight shipping for eligible items, ensuring next-business-day delivery.
Shipping fees are based on the weight, size, and destination of your order, and will be displayed at checkout before you complete your purchase.
Shipping Charges
The shipping charges will be automatically calculated at checkout based on the weight and size of your order, as well as the delivery destination. You will be able to review the shipping costs before confirming your order. From time to time, we offer promotions that include free or discounted shipping. Be sure to check for such promotions during checkout!
Shipping to P.O. Boxes
We can ship to P.O. Box addresses for standard shipping orders. However, please note that expedited or overnight shipping is not available for P.O. Box addresses. For quicker delivery, we recommend using a physical address.
Order Tracking
Once your order is shipped, we will send you an email with a tracking number. You can use this number to track your shipment and view its status on the carrier’s website. Please allow up to 24 hours for tracking information to be updated.
If you have any trouble with tracking or did not receive your tracking number, please contact us at info@livinshop.click, and we will assist you.
Delivery Timeframes
While we aim to meet the estimated delivery times, please note that these are estimates. Delivery times can be impacted by factors such as weather conditions, holidays, or delays from the carrier. If there are significant delays, we will notify you via email.
Damaged or Lost Shipments
If your order is damaged in transit or you do not receive it within the expected timeframe, please contact us immediately at info@livinshop.click. We will work with the carrier to resolve the issue and either send a replacement or issue a refund, depending on the situation.
To help us resolve the issue quickly, please provide photos of any damage or details about your missing package.
Returns and Exchanges
Your satisfaction is our priority. If you wish to return or exchange an item, please refer to our Return Policy. Returns must be initiated within 30 days of receiving your order, and the items must be in their original, unused condition. Some items, like personal care products or opened merchandise, may not be eligible for return or exchange.
For instructions on returning items or initiating an exchange, please visit our Return Policy page or contact us at info@livinshop.click.
Environmental Responsibility
At Livin Shop, we care about the environment and encourage our customers to recycle packaging materials. We also strive to use sustainable and eco-friendly packaging options wherever possible to minimize waste and reduce our carbon footprint.